I recently had the pleasure of addressing a group of insurance executives at a gathering hosted by WaterStreet, a company that provides policy and claims systems and services to property insurers. The topic was Talent as Differentiator, or the evergreen issue of recruitment and retention.
Like emergency room doctors, cops and priests in the confessional booth, insurance people are often asked to clean up the messes that people makeand worse, theyre expected to pay for them.