Agency Technology

New Capgemini study shows rising customer expectations and lower satisfaction rates based on technology.

The finance world is in no rush to jump on the mobile bandwagon. But the industry might be missing the boat as a result.

Dalbars quarterly review reveals which fund company sites offer advisor-specific and easily accessible content.

Dalbars quarterly review reveals which fund company sites offer advisor-specific and easily accessible content.

Be hands off. An automated e-mail marketing system will free the limited time your staff has and identify low-hanging fruit thats ideal for cross-selling.

Carriers that differentiate their customer service experience through a carefully designed, thoughtfully executed and adaptable digital strategy are more successful than their competitors at reducing customer service costs while increasing customer satisfaction and retention. And that's not all.

Cyber insurance is a critical risk management technique for todays businesses.

If you lose a client because you dont respond to an e-mail within a minute or an hour, you might be a lucky person. Demanding clients are a pain; let them go and replace them with clients that respect and appreciate your time and quality response. Weve stopped managing technology...