Agency Technology

The most exciting developments in technology are those that can change the way insurers interact with customers.

In this three-part series, John Sarich discusses the pros and cons and the future of CRM technology for insurance carriers and agents.

Insurers need to make their brand experiences into havens of ease, comfort and security that also fit into customers desired lifestyles.

Insurers need to make their brand experiences into havens of ease, comfort and security that also fit into customers desired lifestyles.

When you combine data scientists, actuaries, statisticians, and others on a data analytics team, are you sure they have a common language?

Duck Creek Technologies and GEICO on Tuesday publicly announced their new partnership, a move the insurer said will improve its online customer experience while streamlining policy administration.

We asked independent agents what devices their agency uses/allows, particularly whether smartphones were used to conduct agency business.

Every industry will be transformed or is already being transformed by the real-time, connected world and its technology trappings. Insurance is no exception.