Agency Management

Insurance industry news from Higginbotham, Duck Creek Technologies, NFP and more.

The certified insurance service representative designation was designed as an intermediate-level program for customer service representatives.

Insurance industry news from Crown Jewel Insurance, Cytora, Messagepoint and more.

One of the biggest considerations when developing a website that will best serve your customers is accessibility.

Pulling back in tough times is not the right approach for our business or our society.

Toxic workplaces, long hours, understaffing and lack of recognition are among trends contributing to employee burnout.