Agency Management

Insurance agencies need to abandon the idea that providing value-added service will be enough of a differentiator for them to survive and thrive, the managing principal from Hales & Company said.

Insurance agents and brokers cannot expect help from firming market prices anytime soon and without a new direction to maximize shareholder value they may as well sell their businesses, a consulting executive said.

Only 7 percent of risk managers in a global survey rated themselves at an advanced level of enterprise risk management program implementation,

In the first segment of a three-part video interview at www.property-casualty.com, Eileen Frank, president of J.P. West Inc., talks about how carriers might improve communication and their relationships with agents and brokers.

With a survey showing most people are clueless about the basic elements and value of insurance, it's time to launch a public education campaign to bring more consumers up to speed, says NU Editor Sam Friedman in his blog at www.NUSamSoapBox.com.

Florida Insurance Commissioner Kevin McCarty's office has issued two separate cease-and-desist orders to companies for selling unauthorized surety insurance.