Agency Management

Jonathan Shafner takes over as GEICO and other large insurers face lawsuits alleging inadequate auto policy discounts during the pandemic.

Recent career move news from Lockton, GuideOne, Hiscox and more.

Furthermore, nearly half of the insurance agents in the survey said providing the level of service customers demand is a challenge.

Insurers know that policyholder interactions from sales to a claim affect renewal decisions. Tim Roberts and Grace Hanson share their insights.

Providing a rich set of insurance communications options is an important ingredient in improving customer experiences.

Hippos, Sails and Lemonade: Historically, insurance M&As faced challenges achieving economies of scale due to a lack of technology or assets.