NOT FOR REPRINT
Page Printed from: propertycasualty360.com/insurance-technology/customer-experience/?page=4
Sign In To follow
News, information and commentary about how the insurance industry is responding to the evolving expectations of today’s consumers.
This case was first surfaced by Law.com Radar.
Many policyholders would find even a short ALE extension meaningful, the state insurance commissioner said.
An insurer's Net Promoter Score (NPS) is a reflection of its policyholder loyalty.
Finding new clients doesn't have to be a spine-chilling experience.
Each customer interaction is an opportunity to prove your company's value.
Sending cancellation messages via text message on the day of renewal reduced cancellations by 52%, insured.io reports.
Instantaneous auto accident reporting reduces loss costs by $800-$1,025 per claim, Agero reports.
Topa Insurance was fined $2.1 million over an allegation that more than two dozen auto claims were mishandled.
Annual insurance reviews are integral to avoiding coverage gaps.
Bryan Davis, EVP and head of VIU by HUB, explains what's on the horizon for independent brokers and how they can best serve their customers in the modern market.