Modern customers feel empowered to make choices about their insurance coverage thanks to the wealth of knowledge at their fingertips, but with shifts in the market and economy, many find themselves facing insurance gaps when it comes time to actually file a claim.
According to a 2022 Harris Poll on behalf of VIU by HUB, of those who said they had filed a claim on their insurance policy in the last five years, 40% said they had an event where their policy didn't cover their claim in the way they had expected, and just over 80% of policyholders said there were things about their homeowners or auto policies they would like to better understand.
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Brittney Meredith-Miller
Brittney Meredith-Miller is assistant editor of PropertyCasualty360.com. She can be reached at [email protected].
