Thought Leadership

Trust, transparency, and training are the cornerstones of a strong direct-repair relationship. 

While the deck may seem stacked against them, smaller and regional carriers can leverage some key differentiators – and a strong partnership – to compete.

Understanding the process for determining salvageability — and taking some proactive steps to protect a home and its contents in the first place — will help make the restore-and-rebuild process smoother. 

The shortage of seasoned claims professionals is growing. Here's how insurers can close the educational gaps.

Contents restoration can go a long way to making a customer whole. Here's what to look for in a vendor.

Improving contents restoration processes through better communication and managing expectations can help an insurer's and adjuster's bottom line.