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Public RMs Boost Security After Attacks

Caroline McDonald | November 04, 2001

Public RMs Boost Security After AttacksIn the aftermath of the terrorist attacks of Sept. 11, public risk managers are confident that their contingency plans are ...

Agents Pay More To Win War For Talent

Suzy Hammett | November 04, 2001

Agents Pay More To Win War For Talent While independent agencies are paying more to keep and hire customer service representatives, their compensation is now ...

Minority Intern Program Launched

E.E. Mazier | November 04, 2001

Minority Intern Program Launched A minority agents association is working to attract college students into the independent insurance agency side of the business, and ...

Marsh, Lloyds Names Continue Legal Battle

Lisa S. Howard | November 04, 2001

Marsh, Lloyds Names Continue Legal BattleLondon Editor Lawyers for Marsh & McLennan Companies Inc. and a group of Lloyds members will meet in a New ...

Women Agents Breaking Glass Ceiling

Caroline McDonald | November 04, 2001

Women Agents Breaking Glass CeilingHard work and opportunity have helped women establish themselves in the upper levels of the independent agency world and, female agency ...

Industry Calls Logic Of CFA Terror Plan Faulty

Steven Brostoff | November 04, 2001

Industry Calls Logic Of CFA Terror Plan FaultyWashington A Consumer Federation of America proposal to establish an interim loan program to help finance terrorism risks ...

Time, Volume Pressures Hamper CSRs

Karen Flaherty | November 04, 2001

Time, Volume Pressures Hamper CSRsI recently spotted a sign in a store that read: "Answers cost $1.00. Right answers cost $2.50." That sign made me ...

Community Partnerships=Good Business

Clayton Adams, Edward Charlebois | November 04, 2001

Community Partnerships=Good BusinessFor the past seven years, the "NeighborWorks" National Insurance Task Force has been working to expand insurance accessibility and affordability in lower-income and ...

Business Needs Drive Agent Tech Buys

Ara C. Trembly | November 04, 2001

Business Needs Drive Agent Tech Buys When it comes to buying and updating computer systems for an independent agency, there are plenty of pitfalls to ...

Job Satisfaction Seen As Key In Serving Clients

Madelyn H. Flannagan | November 04, 2001

Job Satisfaction Seen As Key In Serving Clients Independent agents say they understand the importance of customer service, but few say they understand how ...

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Exceeding Expectations or Falling Short? Auto Claims Trends, Insights and Impacts Revealed link

LexisNexis® Risk Solutions

From LexisNexis® Risk Solutions

Carriers are laser-focused on customer satisfaction, and each claims experience yields a different result. Whether it’s FNOL processes, the ease of digital interactions or the time it takes to settle the claim, where is the industry delivering for customers? Where is it falling short? Download the latest white paper from LexisNexis Risk Solutions on the customer claims experience for insights into these questions and more.