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InStar Services Group named seasoned veteran Mark Davis as its new president and CEO. Claims' Eric Gilkey chatted with him about his past, his future, and what he thinks are the biggest issues facing the insurance restoration industry right now.

Hurricane season is here, and with it comes uncertainty.

We may not notice all the changes that have taken place over the last decade unless we dial the clock back to 1999 and remember what life was like then for insurance IT.

Insurance carriers, particularly property/casualty companies, continue to invest vast amounts of money in the acquisition of new core insurance application systems and the subsequent replacement of aged and brittle legacy assets.

A $17 million verdict in a class-action lawsuit concerning the use of aftermarket auto parts has gone against an insurer who used non-OEM or salvaged OEM parts when repairing some of its Missouri customers' automobiles.

With a laptop and a specialized computer program, virtually anyone can download EDR data. As a result, car owners are concerned about what data is being collected and how it can be used by insurance companies.

In my experience, disaster recovery (DR) and business continuity (BC) are either done very well or very poorly. There doesn't seem to be a middle ground.

Direct writers are using social media and Web 2.0 tools to attract and retain customers--your customers.