This year, The Hartford is celebrating 200 years of operation. AA&B spoke with Juan Andrade, president and COO of The Hartford's property and casualty operations, on the role independent agents and brokers have played in its success.
One educational opportunity at ACE you shouldn't miss is Allstate VP Michael Roche's presentation titled "The Customer and the Claims Process."
Despite the urgings of Florida Insurance Commissioner Kevin McCarty and others, Gov. Charlie Crist has vetoed the state's omnibus property insurance bill passed at the close of the 2010 legislative session.
It was the perfect storm, wasn't it? Sales and payroll projections were significantly reduced, employees were laid off and vehicles were parked, leaving hundreds on gated lots with only comprehensive coverage.
Companies with exposure to the sinking of the Deepwater Horizon oil rig in the Gulf of Mexico are insured for losses totaling about $1.4 billion, according to initial reports from the companies involved in the incident.
The pairing of service and technology hasn't changed since that time nor, I suspect, will it ever change. What has changed is the level of technology and the intensity of customer demand and expectations.
Each year, Claims Magazine awards an academic scholarship to a student at the Katie School of Insurance and Financial Services at Illinois State University.
By simply managing to the numbers, claim managers and supervisors risk losing a vital sensitivity to the complex interplay between people and processes that only comes through using more qualitative instruments.
Being as prepared as possible is the best way to improve one's chances of being on the safe side of a reduction in force or getting a needed job offer if a layoff becomes an unexpected reality.