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Crawford & Company's KMC On Demand recently launched a pilot designation program that includes such distinguished companies as Allstate, Pilot CAT, and Nationwide.

With the unavoidable expenses associated with litigation, claim professionals should be aware of what mechanisms their insureds have implemented with respect to e-discovery, especially in light of requirements mandated by the courts.

The board of directors of the Insurance Industry Charitable Foundation (IICF) named David Brinkman chairman of the IICF New York Division board of directors.

We explore the essential relationship between the claim professional and forensic expert, establishing five fundamental rules for adjusters in assigning work and managing costs within the claim process.

From an insurance perspective, it is likely that any coastal damage that is exacerbated by the discharge of oil will further complicate the coverage issues that arise.

Solid enterprise risk management was behind one firm's recovery from the financial downturn, while another long-established company is just allowing the concept to percolate within its operation, related two risk mangers

By actively listening with empathy, challenging old models, and expressing a willingness to learn and implement a new skill set, insurers can move in the direction of a long-term, loyal customer base.

Although the term "complaint" has a negative connotation, an accurate gripe can actually be a good thing. If we have the willingness to listen, they can aid in our success by bringing harmful problems to light.