The collision repair industry has experienced a great deal of change over the last several years. The Great Recession drove already flat-to-declining vehicle accident frequency down further, while high unemployment rates led to further declines in overall U.S. miles driven. In 2014, however, the industry saw claim frequency...
However, the industry's profitability, premium growth and underwriting ratios all preformed better than the long-term historical average, and policyholders' surplus reached record levels.