Patricia A. Borowski, senior vice president of the National Association of Professional Insurance Agents, shares her insights on what's ahead for agents.
Europes largest automaker is in the midst of complex talks with the U.S. Environmental Protection Agency about possible fixes for about 480,000 diesel cars with 2-liter engines.
This is the first of six cases in which plaintiffs' lawyers are attempting to prove the automobile giant was late to recall cars with defective switches and engaged in a massive cover-up to avoid liability.
It can be a balancing act to identify potentially fraudulent claims and still provide superior customer service for justified claims, a handful of factors can ensure success.