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Customer satisfaction with the claims process following an auto accident is continuing to improve, according to J.D. Power's 2016 U.S. Auto Claims Satisfaction Study.

A recent report from investment management firm Conning & Co.'s Insurance Research Division dispels a long-held misperception that the wholesale distri-bution channel is substantially more expensive than the retail channel when it comes to placing specialty risks.

If your company wasn't impacted by Hurricane Matthew or thesubsequent flooding, consider yourself fortunate.

Any and every type of calamity that can strike a corporation will, at some point

The holidays are here, and if you are one of the millions of Americans who will be hosting a gathering of friends and family this holiday season, your party to-do list is likely a mile long already.

In 2015, my year-end column covered how to prepare an annual business plan for your organization, and focused on budgets, sales and marketing goals, and objectives for next year. But that's all about your business.

Today, more agents and brokers than ever are realizing that technology is an important tool to increase client satisfaction and profitability. However, new investments in technology don't always go smoothly.

Tornado outbreaks in the U.S. are an increasing concern for citizens of 'tornado alley' and the insurers and reinsurers who cover them.