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Net Promoter Scores index policyholder loyalty by asking how likely they are to recommend their carrier.

"This is one of the first cases I'm aware of where a piece of technology designed to avoid a crash actually set one up," said plaintiff's attorney Joe Fried.

The latest insurance industry personnel news from CNA Canada and more.

This year, FC&S readers inquired about damage caused by a garbage man and coverage for alcohol being aged in barrels.

A shift to non-traditional solutions: Parametric insurance provides an increasingly compelling alternative.

Gone are the days when insurance professionals would simply hand off digital skills and decision-making to an IT department.

Growing repair and replacement costs and labor challenges hampered auto insurers' results in 2023. Will 2024 bring more of the same?

In this slideshow, we'll explore insights from industry experts on what's ahead for agents and brokers in 2024.