Merit Smith, vice president with the Robert E. Nolan Co., discusses the problems insurers face in dealing with their data as they employ predictive analytics. Smith speaks with Bob Hyle, editor-in-chief of Tech Decisions magazine.Merit Smith, vice president with the Robert E. Nolan Co., discusses the problems insurers face in...

Jeffrey Rieder, president of the Ward Group discusses performance metrics in the insurance industry with Tech Decisions' editor-in-chief Bob Hyle.

Donald light, a senior analyst with Celent, discusses customer relations with Bob Hyle, editor-in-chief of Tech Decisions.

Howard Mills, director and chief advisor for the insurance industry group at Deloitte, discusses risk management and government regulation issues with Bob Hyle, editor-in-chief of Tech Decisions magazine.

Forrester senior analyst Ellen Carney speaks with Tech Decisions editor Bob Hyle about the challenges facing insurers in the area of enterprise content management.

George Grieve, CEO of CastleBay Consulting, speaks with Tech Decisions editor Bob Hyle about trends in the insurance software market.

Karen Pauli, research director in the insurance practice at TowerGroup, and Bob Hyle, editor-in-chief of Tech Decisions, discuss the issues insurers face in order to achieve growth in the market.

Karen Furtado, a partner with SMA: Strategy Meets Action, speaks with Tech Decisions editor Bob Hyle about the challenges insurers face in dealing with multiple distribution strategies.