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News, information and commentary about how the insurance industry is responding to the evolving expectations of today’s consumers.
Happy customers are loyal customers, and loyalty leads to long-term success.
The North American P&C insurance market recorded over 30% of the revenue share in 2023.
This is an ideal time for clients to bring along their friends, who could become new customers.
Premium finance sector reached $51.37 billion in 2024, according to the Business Research Company.
Don’t miss the upcoming webcast, “Building Trust through Technology: Cybersecurity's Critical Role in the Customer Experience.”
Here's why user-experience integration is key to a successful deal.
Westfield ranks highest — but you have to live in one of the 10 states it serves.
Define vision, think long-term, build a plan, take it slow and steady.
Employee complaints are common at any company, but what about when they're aired in a public forum?
Insurers and repairers should see themselves as part of a value chain ecosystem working toward a shared outcome.