Commentary

The more you know about customers, the better equipped you are to get them the right policy at the right price.

The thoughtful mix of tech and strategy in the InsurTech sector provides a lesson for businesses amidst a crisis.

An excellent agent experience can be just as critical for carriers that rely on independent agents as the insured-customer experience.

As long as InsurTech valuations remain robust, compelling opportunities to acquire traditional insurance companies at lower valuations will continue.

Resolving claims before the year's end enables claims handlers to release reserves, close files, and prepare for a new year.

Is your insurance business compensating employees fairly? This author has ideas about how to measure that.