Commentary

Increased use of data science, AI and machine learning are driving the skills needed by today's insurance pros.

If you look to customer experience metrics to evaluate how products and services are received, buckle up.

A greater aggregate number of flood-related catastrophes may compel Congress to drastically amend the National Flood Insurance Program.

The cyber insurance industry is rapidly evolving, opening doors for stronger relationships between insurers and policyholders.

Expect a hardening environment in the year ahead with fewer policies, higher premiums and restrictive coverage.

Many insurance agency owners exhibited tremendous creativity to adapt to the changing nature of their business.