Commentary

Three claims disputes came to my attention recently that caused me to wonder about real property versus personal property. Do you agree with my conclusions?

For most of the year, insurance IT leaders like to keep information about their strategic efforts out of the media, but each spring they burst from their shells to discuss the direction technology is headed.

Workers' compensation, like no other insurance coverage, provides agents with the unique opportunity to monetize their value. Here's how it can work.

How would you like it if one of your insurance clients burned down someone's house while exterminating bed bugs and then went on live TV to proclaim that he would take care of it—he has insurance!?

Like serving any large, multi-course meal, ERM projects can be large, intimidating, tough to coordinate, and difficult to digest. In tackling an ERM rollout, breaking down the project into components is essential for success.

During a recent claims audit of a large P&C carrier, I had a number of head-scratching situations as I pondered steps that could have been taken to achieve a more accurate outcome.