Commentary

Hindsight is 20/20. Rachael Rizzi comes to terms with what she didn't know as a young agent.

Is social media becoming pass in the insurance industry? It seems odd to some observers that the perpetually-late-to-the-party insurance industry has already got a handle on things. After all, most insurers have marketing departments on Twitter and, other than my wife, who doesnt have a Facebook account?

One of the words technology people love to use is innovation. Things change so quicklythanks to technologythat even insurance carriers are getting caught up in the drive. Of course, calling some technology advancement innovative doesnt make it so.

The CGL and BAP forms contain complementary exclusion language for property damaged during delivery and unloading, but a dispute over which form applies to a claim often starts when it is not clear when the property is finally delivered.

Digging for facts, sometimes even dirty ones, sets the great adjuster and manager apart from the typical.

People in my field sometimes get caught up in what we do and think everyone in the industry should care as muchor moreabout a certain issue or event as we do. Thats kind of how I approach this week, which is the start of a busy month that includes this...