Commentary

From credit scoring to hurricane deductibles, these new and revised requirements may impact insurers' underwriting processes.

Give or take a credit score, underwriting personal auto policies hasnt changed much through the years. Lower premiums were dependent on your driving recordtickets and accidentsand less so on things such as where and when you drove your car and how many miles you racked up.

Dont keep employees in the dark about how the Workers Comp system functions for fear of encouraging more fraudulent claims. Instead, proactively enlist your people in the cost-control crusade.

Looking for engagement, State Farm has opened a coffee house on Chicago's North Side. Is this idea perky or grounds for dismissal?

Many claims organizations struggle with effective negotiations but these fundamental skills will help achieve accurate outcomes time and again.

The September issue of Tech Decisions will include an article I wrote about the carrier/agency relationship and the term those two sides love to debate: ease of doing business. Most carriers and agencies have their own idea how that word ease actually applies to what they are doing, but after...