Commentary

In surplus lines, there are two key areas in need of NAPSLO's attention.

If you lose a client because you dont respond to an e-mail within a minute or an hour, you might be a lucky person. Demanding clients are a pain; let them go and replace them with clients that respect and appreciate your time and quality response. Weve stopped managing technology...

Measuring physical damage performance matures as widespread data becomes more available.

Misinformed drivers think they have coverage when they really dont.

Many insurers will likely look to improve internal systems and become more cost-efficient to increase profitability in the face of looming threats to their income streams.

When communication suffers and an employers injuries arent managed effectively, the result is that premiums go up, the experience mod goes up and profits plummet.