Commentary

The insurance companies that rethink the quoting process from the customer perspective will be positioned for market growth.

When an insurance company violates its duty of good faith and fair dealing, a policyholder should have a remedy for the insurance company's breach of duty.

There are certain risks associated with not having D&O insurance that all nonprofits should understand.

Providing great customer service is irrelevant without also providing a positive customer experience.

Is now the time for a comprehensive overhaul of the NFIP?

Close to 99% of marketing strategies don't work for independent firms — wanna know why?