Investigative & Forensics

What coverage applies when a volcano erupts?

A new trend in environmental claims is costing insurers big time.

Wildfires and heat waves caused $1.9 billion in insured losses in 2015.

The shape of terrorism is changing and insurers must focus on its new risks.

Note: This focuses on North Carolina law but the general principles should be of universal application.

Jewelry claims are complex and need special attention by jewelry and diamond experts. Insureds are faced with a jewelry and diamond pricing system that changes daily. The terminology used to define quality of gems and diamonds can be confusing for both insurers and the policyholder.

As the threat grows, how can insurers manage the risks?

For over two decades Ive witnessed claims leaders manage the material damage process in predictable cycles that ebb and flow like the tides of the ocean. They would often switch their focus from DRP to staff, then to IAs and recently photo estimating and start it all over again. This...