Investigative & Forensics

This year's Hall of Shamers were responsible for several deaths and stealing millions of dollars from insurers.

Claims expert Angela Guitar assesses the rising costs of auto claims and settlements, and how insurers can protect themselves.

New staffing models are giving carriers more options to address the talent shortage.

A claimant's body language during a recorded statement can reveal important information beyond what he or she says.

A mechanic worked on other sensors during a night shift before the departure, but not on the angle-of-attack vane.

How vulnerable is the country if a major blackout occurred from coast to coast?

Poor welding procedures allow the formation of cavities, causing welds to fail.

First, it was the turkey. Now, it's the lettuce salad.