Education & Training

Writer Toni Morrison once said, "All water has a perfect memory and is forever trying to get back to where it was."

A lack of or insufficient fact-based decision-making can be very expensive.

"And when exactly did I become the @#$% bookkeeper?" asks the irate lawyer in a recent Lexis-Nexis magazine ad, which was touting its CounselLink office management product.

Analyzing and evaluating the ever-changing face of claim technology is a task that never gets checked off the "to-do" list.

To paraphrase Clairee, as played by Olympia Dukakis in the movie Steel Magnolias, "It's love -- and our ability to accessorize -- that separates us from the animals."

One claim manager said when he learned for the first time that adjusters in his newly formed national claim operation had to be licensed in 16 (soon to be 17) and comply with continuing-education requirements in seven.

In October of 2006 America's population reached 300,000,000. Every 11 seconds another American is born, arrives, comes home, or otherwise becomes a statistic.

Although the events that trigger winter claims take place during the winter months, most insurance companies deal with them throughout the year.