Education & Training

International Insurance Institute facilitated its first overseas class for Royal Sun Alliance's (RSA) Technical Academy in London, England last month.

Grace Strahl is vice president of claims operations for Safe Auto Insurance. She began her career in the insurance industry in 1991, working part-time for an agency after school.

We are delighted to welcome our newest members who have joined International Insurance Institute's member list, either though on-site training programs or training materials:

I always enjoy writing on the subject of claims customer service. When I do, I almost always relate delivering great customer service to attitude.

You give me $100 right now, and in a week from now, I'll give you back $100. Then, in another week from now, I'll give you another $100. In another week, I'll give you another $100. In fact, I'll keep giving you $100 every week forever.

If you weren't able to make it out to Caesars Palace in Las Vegas for the ACE conference, worry not. Here are a few personal awards I'm handing out to those who contributed to some of the show's biggest highlights.

Over the years, special investigation units (SIUs) have rapidly evolved in terms of methodology and structure in response to a changing world and emerging fraud schemes. Just ask Tim Wolfe.

Sadly, tension often characterizes relationships between claim adjusters and underwriters.