Education & Training

Recently, I was in the office of our family orthopedist and saw the group's mission statement on a poster. As I read the commitments listed there, it occurred to me that all of these could also apply to claims management, but two of them were especially applicable

What key performance indicators will give you a clear view of your insurance company's claims health?

Fast and generous claims settlements create high degrees of satisfaction. But using empathy to find thoughtful ways to positively impact someones life yields an emotional response for the client, who in turn will promote your agency.

Did you know that some 6,600 residential garage fires occurred in the U.S. between 2009 and 2011, causing 30 deaths and $457 million in property damage?

Londons airports sought to restore orderly service after a computer failure caused delays at Heathrow, Europes busiest hub, raising concern about the reliability of a major control center thats suffered repeat malfunctions.

Documents stolen from Sony Corp. by hackers include detailed and identifiable health information on more than three dozen employees, their children or spouses -- a sign of how much information employers have on their workers and how easily it can become public.

Tips for employers to mitigate the risk of legal liability when throwing a holiday party.

The Hartford analyzes the most damaging winter weather claims.