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Customer satisfaction slides as auto insurance rates rise
By Steve HalloJ.D. Power reports a year-on-year decline in auto insurance customer satisfaction, with direct channels seeing the steepest decline.
Articles relating to vehicle claims and how they are reported, trends in auto investigations, auto technology, repairs and auto technology, impact of technology on accidents, industry disruptors, auto salvage and more.
J.D. Power reports a year-on-year decline in auto insurance customer satisfaction, with direct channels seeing the steepest decline.