Best Practices

Careless letter writing plagues adjusters and embarrasses carriers.

Happy customers improve retention rates, keep loss costs low, and encourage positive feedback.

The change of season from Summer to Fall is the perfect time to check your home and property for seasonal liabilities.

So, what's the best way to get new business? Keep the customers you already have.

Demand for IBHS's free, eight-module risk management program has surged since Hurricane Irma, says Gail Moraton

Avoiding risky insurance scenarios is a terror all insureds will want to avoid.