Best Practices

Insurers that provide calm, professional guidance in difficult times significantly boost customer satisfaction and retention.

Kevin Crain with Bank of America talks about options employees now have for countering COVID-19 financial hardship.

Insurance agents must be visible in the market to attract new customers and rise above the competition.

Following a violent attack, a claims professional should assemble the proper team to ensure the investigation is performed correctly.

These cases typically involve violent crime, broad press coverage, sympathetic juries and significant awards.

The health effects from smoke are especially of concern to vulnerable individuals, including seniors, children and persons with respiratory conditions.