Best Practices

Define vision, think long-term, build a plan, take it slow and steady.

Harnessing Innovation: A go-it-alone approach to insurance modernization often falls short.

Rising commercial auto rates are just one symptom of deeper issues in the transportation market.

Insurers and repairers should see themselves as part of a value chain ecosystem working toward a shared outcome.

After assessing property damage and mitigating further loss, insureds should quickly contact their insurance provider.

Protection on campus and beyond: Insurance agents play a key role in providing families with peace of mind.

The concepts of diversity, equity, inclusion, accessibility and belonging are key tenets of a healthy work environment.

While technology is transforming customer service, even the best of tools cannot replace the human touch.