Modernizing the customer journey can have great organizational and customer benefits in addition to growth in the agency's value.

The insurance industry has been left on the sidelines as the new field of technology spawned a raft of consumer-facing technologies. That may be over.

With policy management core to risk exposure, relying on outdated systems can lead carriers to underperformance and hold carriers back from success.

A successful safety program mixes a little bit of the right tech with a program that addresses all the vehicles in the fleet, from large to small.

Customers have become accustomed to digital experiences with other industries. Insurers will need to keep up, or risk falling behind and losing them to the competition.

Navigating the digital world may be complicated for the independent insur- ance agent, but letting concerns such as complexity stand in the way of evolving digitally is a barrier to future success.

As cyber threats evolve, Nationwide stands ready to protect its customers with common-sense strategies and tactics.

With billing growing in complexity, the argument for incorporating technology into the billing process are growing stronger. Here are some key considerations before making the decision.