We spoke with Patrick Masi, senior product manager at Vertafore, to learn how automation and tapping into new streams of data is eliminating manual processes and reducing onboarding cycle times by 40%. He explains the factors that make this time savings possible, and what's on the horizon for the P&C market.

Customer expectations are fast evolving as people demand quicker and easier experiences from their insurance carriers. They don't want a quote in hours; they want it in minutes. The moment the customer begins a new interaction, the clock is ticking. Employing technology to meet these rising expectations is a big reason that PropertyCasualty360 named LexisNexis® Risk Solutions one of its inaugural Insurance Innovators for its Telematics OnDemand product.

The need to focus on the customer journey and experience has never been stronger. RightSure's answer was RateGuard, a 90-second auto insurance quote tool that blends AI, chatbots, mobile apps, multivariate rating technology, and more. This groundbreaking approach earned them an Insurance Innovator award from PropertyCasualty360.

We spoke with Bill Pieroni, president and CEO of the ACORD Solutions Group, as he weighs in on the industry's most significant challenges and explained how innovation can help transform difficulties and maximize efficiency.

We spoke with Jeff Arnold, founder of RightSure, who explained how blending various technology elements transforms the customer experience and allows more accurate prediction of customer needs.

Mark Walls of Safety National and Kimberly George of Sedgwick present the 2021 WCRM Award for Excellence to Susan Shemanski (VP, Risk Management) of Adecco and Rebecca Cady (VP/Chief Risk Officer) of Children's National Hospital at the WCI 2021 Event.

Liz Rozier, director of auto product development at LexisNexis Risk Solutions, discusses how uncovering deeper accident and vehicle ownership insights helps in pricing policies more accurately to meet customers' evolving expectations.

Maroun Mourad of Verisk Analytics looks at how innovations are causing the sea-change in how we handle risk.