Liza Smith of OneShield Software discusses recent survey results that show where insurers are getting "stuck" with meeting their goals, and how to resolve common roadblocks.
Total loss claims are on the rise. Learn what's behind the increase and how insurers can expedite these claims to ease this process for adjusters, while increasing claims customer satisfaction.
Liz Rozier discusses how to achieve a more accurate rating by leveraging the right data at the
right moment — while improving each customer's experience.
In this video "Meet the Luminaries," John Smith and Lindsey DiGangi of PLM explore what led to their Luminary recognition, and what they learned while incorporating Net Promoter Score.