CLAIMS PROCESSINGEasier Than Pulling TeethAn insurer discovered how to reduce operating costs and improve auto adjudication dramatically while staying aligned with Microsoft systems.Reducing operating costs ...

In a crowded field, competitors have to do what they can to stand out from the next guy. In the insurance field, that typically means ...

There is plenty of useful information on a carriers legacy systems, but getting to it can present a formidable challenge to an IT department. For ...

All the automation in the world cant change the fact the insurance industry still is a people business. But the carriers that are improving their ...

A foolish consistency is the hobgoblin of little minds, according to Ralph Waldo Emerson, but in the world of e-learning, there is nothing foolish about ...

Ask insurers about training for the IT department, and youll hear words like critical and part of our culture. Although training may suffer in some ...

Getting the right fit in a policy administration system was im-portant for the Wisconsin-based Rural Mutual Insurance Company (RMIC). The personal and commercial lines carrier ...

Call centers are a well-established segment of an insurance carriers customer service program, but many insurers have been slow to incorporate a true e-mail function ...