Agents can take control over how they interact with businesses and clients.

Astonish Results maintains that by using the right technology and embedding social media as a touchpoint for clients, agents can grow their books of business and improve retention levels.

Rick Gilman discusses the importance of social media through communication to potential customers.

Rick Gilman discusses how to prospect for clients and how to use technology as a source to get new customer's attention.

Rick Gilman discusses why multimedia communication is important as a marketing tool, and how to incorporate video production.

The pairing of service and technology hasn't changed since that time nor, I suspect, will it ever change. What has changed is the level of technology and the intensity of customer demand and expectations.

Weblogs (or blogs) have been around for more than 15 years, although you probably wouldn't have recognized them as such back in the early '90s.

The insurance industry has been beset with the need for transparency.