Trust, collaboration and networking are essential to the future of risk management and insurance.

Having deep pockets doesn't necessarily mean that innovation is pervasive throughout the organization.

Having deep pockets doesn't necessarily mean that innovation is pervasive throughout the organization.

Innovation in insurance is not simply a new product, service or technology. Real innovation engages people.

Many agencies and carriers are stepping up investments in operational capabilities, primarily business process improvement and automation to meet challenges posed by new, disruptive distribution models.

Changing driving behavior requires new ways of thinking about Auto insurance.

Few companies have a really good handle on what it means to be a customer-centric insurer, because the concept can encompass so many capabilities.

The process of understanding the customer journey across communication and distribution channels--while creating a consistent customer experience--has largely eluded the insurance industry.