Treat People Like 'Customers,' RMs Told Because of the dubious reputation of local government when dealing with claimants, public employees and average citizens with a ...

Columbine Column ChallengedTo The Editor: Did the trial lawyers' association secretly write Michael McCrackens "FC&S On Lines" column, "Why Homeowners Policy Covered Columbine" (NU, June ...

The 'Moments Of Truth'Public risk managers need to understand that customer value differs from customer service, "which really means customer control," according to Del Powell, ...

N.J. Ruling Impact Limited The controversy over the termination of an agents contract by an auto insurer in New Jersey will not have broad national ...

Producer Group Creates Employee Benefits Assn. The Washington-based Council of Insurance Agents and Brokers has formed a group to represent the interests of its members' ...

N.J. Agent Termination Suit Blocked Agents do not have protection from insurer termination under a New Jersey statute regulating auto insurance and do not have ...

Agents Look To Go GlobalTo Avoid Losing BusinessAs the international opportunities for U.S. businesses grow and the trade boundaries among nations come down, independent insurance ...

ERM Hard To Teach, Quantify The concept of enterprise risk management is nothing new. Indeed, it is already engrained in the culture of risk management ...