Delivering Online Consumer Satisfaction A 38-year-old marketing consultant just bought a book and some music CDs at a popular online retail site. Taking less than ...

Mold Claims Create Coverage ChaosThere's nothing like a good media expose about David (a homeowner) taking on Goliath (an insurance company) to get the adrenaline ...

Agents Embrace Web For Client Service,But Still Have A Long Way To Go OnlineDespite observations by some that the Internet would prove to be the ...

The Right StuffAtlanta Ever get the feeling we could populate a country with critics of the insurance business? Ever get the feeling we already have--our ...

Asbestos Claims Not Catastrophic, S&P Says By Lisa S. HowardLondon Editor Despite the gloom and doom scenarios of some industry observers over the extent of ...

Manage Mold With Air, Water ControlsLoss control and prevention strategies aimed at minimizing mold claims should focus on monitoring air quality and water intrusion, experts ...

Now Comes The Hard Part On Ergonomic Regulations Insurers and risk managers heaved a huge sigh of relief back in early March when Congress voted ...

Big Brokerages Tailor Loss Control Services To Individual Client Needs With the commercial insurance market hardening in a hurry, loss control specialists at the major ...