While Clients Want Service From Agents,Many Seek Self-Service OpportunitiesWhy in the world would independent insurance agents ask customers to do their own work related to ...

Public RMs Boost Security After AttacksIn the aftermath of the terrorist attacks of Sept. 11, public risk managers are confident that their contingency plans are ...

Agents Pay More To Win War For Talent While independent agencies are paying more to keep and hire customer service representatives, their compensation is now ...

Marsh, Lloyds Names Continue Legal BattleLondon Editor Lawyers for Marsh & McLennan Companies Inc. and a group of Lloyds members will meet in a New ...

Women Agents Breaking Glass CeilingHard work and opportunity have helped women establish themselves in the upper levels of the independent agency world and, female agency ...

Time, Volume Pressures Hamper CSRsI recently spotted a sign in a store that read: "Answers cost $1.00. Right answers cost $2.50." That sign made me ...

Job Satisfaction Seen As Key In Serving Clients Independent agents say they understand the importance of customer service, but few say they understand how ...

Agents' Greatest Challenges Lie AheadWhen I finally made a pilgrimage to "Ground Zero"--the site where New York's World Trade Center complex once stood before terrorists ...