What's wrong with tradition? Nothing, unless following traditional practices and procedures are ultimately costing your insurance companies big money.

This year, the British foiled a terrorist plan to blow up U.S.-bound international flights, and we're thankful for that.

You may be reading this in early October, but I'm writing it on the evening of September 11, the fifth anniversary of the World Trade Center terrorist attacks. It's deja vu.

At the International Association of Special Investigation Units conference's opening general session, which was held earlier last week on Sept. 11, One Beacon's Dave Nicholson attempted to convince

We're not talking global warming here -- that's not "immediate."

As all long-time readers of Claims know, we prepare an annual salary survey for claim personnel and publish the results in our October issue.

Having just returned from our ACE conference in New Orleans, I can tell you that almost 10 months after Katrina too much devastation remains.

Natural disasters are terrible: terrible to endure, terrible to remember, even terrible to read about.