Patricia L. Harman | Property Casualty 360

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About The Author

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]

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Expert Opinion

Cannabis consumption lounges present a unique risk management challenge - Part 1

February 03, 2022

As the marijuana market matures, increased consumer demand has spurred a renewed interest in on-site consumption licensing.

Podcast

Assessing cannabis-related insurance claims

February 02, 2022

Industry expert Chantal Roberts discusses property damage, subrogation and product liability in the latest Insurance Speak podcast.

Expert Opinion

Looking ahead: 2025 claims predictions for insurers

January 31, 2022

The role of adjusters will change significantly in the next few years as the digital transformation continues, according to LexisNexis.

Commentary

Help wanted: Desk adjusters needed

January 28, 2022

The insurance claims process is evolving and so are the needs of carriers and skillsets of today's adjusters.

Research

How does the insurance industry view touchless claims?

January 26, 2022

A survey from Celent and PropertyCasualty360.com examines how carrier executives, adjusters, appraisers and investigators view the use of AI in claims.

Best Practices

Defending a large loss claim

January 25, 2022

These types of insurance claims typically include multiple parties, complex legal issues and tens of thousands of discovery documents.

Hospital argues that the coronavirus causes property damage

January 25, 2022

A hospital alleged the virus 'physically altered and damaged' its facilities in a fight with the insurer for coverage.

Best Practices

3 reasons why humans are the strongest defense against phishing attacks

January 24, 2022

AI and crowd-sourced intelligence can be a game-changer at detecting phishing attacks in real-time.

Analysis

Analysis of a domestic water tank failure

January 21, 2022

Water tank failures can lead to extensive loss and water damage to a structure.

Commentary

The risks of cannabis-infused candy

January 20, 2022

Marijuana edibles are creating a new level of risk for customers and manufacturers.

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Resources

Exceeding Expectations or Falling Short? Auto Claims Trends, Insights and Impacts Revealed link

LexisNexis® Risk Solutions

From LexisNexis® Risk Solutions

Carriers are laser-focused on customer satisfaction, and each claims experience yields a different result. Whether it’s FNOL processes, the ease of digital interactions or the time it takes to settle the claim, where is the industry delivering for customers? Where is it falling short? Download the latest white paper from LexisNexis Risk Solutions on the customer claims experience for insights into these questions and more.