A survey finds one-third of claimants are unhappy with their experience — 60% link that dissatisfaction to speed. AI might be the missing link between customer expectations and what you deliver.

Water damage is one of the most common types of insurance claims, with roughly one in every 50 homeowners filing a water damage or freezing claim each year.

Customer expectations are fast evolving as people demand quicker and easier experiences from their insurance carriers. They don't want a quote in hours; they want it in minutes. The moment the customer begins a new interaction, the clock is ticking. Employing technology to meet these rising expectations is a big reason that PropertyCasualty360 named LexisNexis® Risk Solutions one of its inaugural Insurance Innovators for its Telematics OnDemand product.

The need to focus on the customer journey and experience has never been stronger. RightSure's answer was RateGuard, a 90-second auto insurance quote tool that blends AI, chatbots, mobile apps, multivariate rating technology, and more. This groundbreaking approach earned them an Insurance Innovator award from PropertyCasualty360.

While elaborate art theft schemes might be the stuff of movies, when it comes to real-life risk, the majority of claim events stem from a much different…

Nonprofits work hard to make an impact on the causes they serve, but that doesn't mean they're immune to risks that face for-profit companies.

As the gig economy expands, regulators are working to catch up with legal rights and work protections for individuals in mind.

The marketplace is more difficult than ever to navigate with COVID-19, social inflation, a hardening insurance market and more. It's made the role of the safety manager increasingly important, not only helping companies understand new and existing risks but also creating plans to help mitigate those risks