Keeping customers after a claim requires a multi-prong approach.

For claims, the secret to a successful year is in identifying and focusing on a few major priorities. Be sure to focus on the customer...and your workforce.

For claims, the secret to a successful year is in identifying and focusing on a few major priorities. Be sure to focus on the customer...and your workforce.

Insurers may be able to innovate, particularly in the car-sharing market. But how can they adapt models to meet consumer demands?

Insurers may be able to innovate, particularly in the car-sharing market. But how can they adapt models to meet consumer demands?

Incorporate these four crucial elements to reap long-term benefits and squash the scammer's livelihood.

Incorporate these four crucial elements to reap long-term benefits and squash the scammer's livelihood.

Long plagued by image problems, P&C insurers must take decisive action to attract talent. How technology, industry associations and college programs factor in success.