A greater focus on service has led to overall improvement in claims performance, but emerging risks will challenge the insurance industry over the next decade.

Overall satisfaction among auto-insurance consumers reached an all-time high in 2012, and new technology is driving a change in customers priorities when it comes to shopping for coverage, according to J.D. Power and Associates.

Overall satisfaction among auto-insurance consumers reached an all-time high in 2012, and new technology is driving a change in customers priorities when it comes to shopping for coverage, according to J.D. Power and Associates.

The Consumer Federation of America issued a fact sheet responding to industry criticisms of its recent report that argues insurers use computer-claims systems to reduce payouts.

The Consumer Federation of America issued a fact sheet responding to industry criticisms of its recent report that argues insurers use computer-claims systems to reduce payouts.

Brokers will likely benefit from the uncertainty surrounding U.S. health-care reforms as companies seek their counsel over the new insurance requirements, according to Moodys Investors Service.

Independent agents have another tool in their arsenal to improve search-engine optimization, thanks to a recent partnership between a new Internet-marketing firm and the National Association of Professional Insurance Agents (PIA).

Workers Compensation results are a drag on the P&C insurance industrys numbers, producing a combined ratio that is 7 points worse than the industry as a whole, according to Fitch Ratings.