Do you know how many hits the phrase CIO survival guide turns up on Google? When I tried, it produced 722. From fully fledged tomes you can purchase online to trivial bits of advice ("How to choose a

Going to industry conferences always produces new reflections. This one was no different. The venue was full of smart, educated, experienced, and motivated people exchanging stories and ideas. Yet som

Have you noticed for a number of years now we keep "aligning," "governing," and "strategizing"? We do it quite relentlessly as this set of recent Google counts may prove: "business IT alignment": 185,

Have you noticed for a number of years now we keep "aligning," "governing," and "strategizing"? We do it quite relentlessly as this set of recent Google counts may prove: "business IT alignment": 185,

The concept of customer relationship management (CRM) was brought to life in the early '90s, and it has been adopted quickly--at first by large companies, then by those further down the corporate scale

One of my long-standing observations is the insurance business culture undervalues operations and IT. To be fair, this bias seems pervasive throughout all economic sectors. In all industries,

One of my long-standing observations is the insurance business culture undervalues operations and IT. To be fair, this bias seems pervasive throughout all economic sectors. In all industries,

I need to ask you for a bit of indulgence. For the next minute or so, I want you to forget your job is ...